Free Order Day β Terms & Conditions
These terms apply to TULIO's Free Order Day, part of our Black Friday Sale. By placing an order during the promotion period, you agree to these terms.
1. Promoter
The promoter is Tulio Pty Ltd ("TULIO", "we", "us"), 4A/229 Robinson Road East, Geebung QLD 4034.
2. Promotion period
The promotion runs from 8:00am Friday 13 November 2026 to 7:59am Saturday 14 November 2026 AEST (Queensland time). For Sydney and Melbourne (AEDT), that's 9:00am Friday to 8:59am Saturday. Order times are as recorded by our online store.
3. How to enter
Place and pay for an order at tulio.com.au during the promotion period. Every eligible order is automatically one entry. There's nothing else to do.
4. Who can enter
Open to customers worldwide aged 18 or over, except residents of the Australian Capital Territory (ACT). Orders with an ACT billing or delivery address are not eligible. Our employees and their immediate families can't enter. Orders that are cancelled, fully refunded or returned before their draw are not eligible.
5. Prizes
The promotion period is split into 24 one-hour periods (8:00β8:59am Friday through to 7:00β7:59am Saturday). One eligible order from each hour will win a refund of the total amount paid for that order, including shipping, up to a maximum of AUD $200. Orders of $200 or less are refunded in full; orders over $200 receive a $200 refund. Refunds for orders paid in another currency are capped at the equivalent of AUD $200. There are up to 24 prizes, and the total prize pool is up to AUD $4,800. If no eligible orders are placed in an hour, no prize is awarded for that hour.
6. The draws
One winner is drawn at random for each hour, using an independent random number generator, at 4A/229 Robinson Road East, Geebung QLD 4034. The hours are drawn in three sessions (all times AEST):
- 12:00pm Friday 13 November: orders placed 8:00amβ11:59am Friday (4 winners)
- 5:00pm Friday 13 November: orders placed 12:00pmβ4:59pm Friday (5 winners)
- 10:00am Saturday 14 November: orders placed 5:00pm Fridayβ7:59am Saturday (15 winners)
Each customer can win once. If a customer is drawn a second time, or an ineligible order is drawn, that hour will be redrawn.
7. Winners
All winners will be emailed, and their prize refunded to the original payment method, on Monday 16 November 2026. Refunds can take 3β5 business days to appear, depending on your bank or payment provider. You don't need to claim your prize. Winning order numbers will be published on this page by Tuesday 17 November 2026.
8. Publicity
We may announce winners on our website, social media and emails using their first name, state or country, and winning order number. We will only use a winner's photo, video or full name with their permission.
9. Returns
Our normal Returns Policy applies to winning orders, except that the total refunded on a winning order, including the prize, can't be more than the amount you paid. An order refunded in full as a prize can still have items exchanged, but not refunded again. If a winning order is cancelled or returned before its prize is processed, that hour may be redrawn.
10. Other offers
Free Order Day can be combined with Black Friday sale prices and our Bundle & Save offer. The prize is based on the amount you actually paid after any discounts.
11. Privacy
We use your details only to run this promotion, contact winners and announce winners as set out above, in line with our Privacy Policy.
12. General
Prizes can't be transferred or exchanged for anything else. We may change or cancel this promotion if something outside our control affects it, subject to any applicable laws. These terms are in addition to our Terms of Service. Questions? Email customerservice@tulio.com.au or call (07) 3265 7245, weekdays 9:00amβ4:00pm AEST.