Shipping

Christmas Delivery Cut Off

Regular Postage*

NT: 13th December

WA: 17th December 

TAS: 18th December

SA: 19th December

NSW, QLD, VIC, ACT: 20th December

Express Postage* 

WA, TAS and NT: 20th December 

All other states: 23rd December 

*These dates are for metro areas.

If you live outside a metro area, please allow for more time.

Processing Times

Orders are generally dispatched in 1 - 2 business days.

Orders placed on a Monday may take slightly longer to dispatch, as orders placed over the weekend will be shipped first.

During particularly busy periods, i.e. sales or in the lead up to Christmas, dispatch may take longer than usual.

Rest assured our team is working hard to get your order to you as soon as possible.

If you need your order quickly, please select Express Post at checkout.

Express orders are always given priority. Generally they will be dispatched the same day, when ordered before 1pm Tuesday - Friday.

Please note that no orders are shipped over the weekend or on public holidays applicable to Brisbane.

Australian Domestic Shipping

Free shipping for Australian orders over $55

Flat rate shipping of $7.95 on all orders under $55

Express Post is available for $9.95.

Please note that orders valued over $300 will require a signature.

We use Australia Post and a combination of couriers, which usually take 1 - 3 days for domestic metropolitan delivery.  Delivery times for country areas may vary.  Western Australia is usually 2-4 days.

You will be sent a tracking number for your order once shipped so that you can trace your parcel.

Shipping Destinations

TULIO ships to 

  • Australia
  • New Zealand
  • Papua New Guinea
  • United Kingdom
  • Ireland
  • United States
  • Canada*
  • Germany
  • Singapore
  • Thailand
  • New Caledonia
  • Fiji

*We are currently unable to ship to Canada due to strikes in their postal service. Information correct as of December 2024.

New Zealand

Free Shipping for New Zealand orders over $120 NZD 

$13.50 NZD Flat Rate on all New Zealand orders $119.99 NZD and under.

We ship daily to New Zealand and use either Aus Post or DHL Parcel Plus, delivery times vary from 3-7 days.

This delivery is fully traceable with your tracking number.

Papua New Guinea

Free Shipping for Papua New Guinea orders over $150 AUD

$12.95 AUD Flat Rate on all Papua New Guinea orders $149.99 AUD and under.

We use Australia Post Pack and Track, which usually takes 3 - 10 days for delivery to Papua New Guinea. You will be sent a tracking number for your order once shipped so that you can trace your parcel.

US

US orders over $100 USD

  • Free International Express Shipping
  • Approximately 4 - 6 business days.

US orders under $100 USD

  • $8.95 USD Flat Rate
  • Approximately 4 - 16 business days

We use either Aus Post or DHL Express services that have a 5 - 15 business day delivery time once the order has been shipped (shipping time varies per destination).

This delivery is fully traceable with your tracking number.

Please note that this does not include customs processing delays.

Canada

Please note that due to Canadian Postal strikes, we are currently not able to deliver to Canada.

(Correct as of December 2024)

Canadian orders over $250 CAD

  • $10 CAD flat rate international shipping
  • Approximately 6 - 27 business days.

Canadian orders under $250 CAD

  • $29.95 CAD flat rate international shipping
  • Approximately 6 - 27 business days

We use either Aus Post or DHL Express services that have a 5 - 15 business day delivery time once the order has been shipped (shipping time varies per destination).

This delivery is fully traceable with your tracking number.

Please note that this does not include customs processing delays.

UK & Ireland

Free International Express Shipping for UK orders £100.00 GBP and over.

£8.95 GBP Flat Rate on UK orders £99.99 GBP and under.

We use either Aus Post or DHL Express services that have a 5 - 15 business day delivery time once the order has been shipped (shipping time varies per destination).

This delivery is fully traceable with your tracking number.

Please note that this does not include customs processing delays.

Germany, Singapore, Thailand, Fiji and New Calendonia

$10 Shipping for International orders over $250 AUD.

$35 AUD Flat Rate on all INTERNATIONAL orders $250 AUD and under.

We use either Aus Post or DHL Express services that have a 5 - 15 business day delivery time once the order has been shipped (shipping time varies per destination).

This delivery is fully traceable with your tracking number.

Please note that this does not include customs processing delays.

International Taxes and Customs Charges

International customers may be required to pay sales tax, duty and/or customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.

Taxes and customs charges differ depending on the country and state of the shipping address.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

TULIO is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.