Items must be sent back to us within 30 days of being received.
Items must be returned in a re-saleable condition
Please return items in a condition you would be happy to receive them in.
Items must be in their original condition with swing tags intact and free of marks, pet hair, scents or odours.
Upon receipt of your parcel
As a courtesy to your fellow customers, please be mindful to follow these steps incase you wish to return your garment/s.
Please thoroughly inspect your purchase/s promptly upon arrival incase of any issues.
Keep all tags and swing tickets intact until you are sure the garments are suitable.
Take care when trying on your garments to avoid makeup marks and perfume transfer.
Avoid any contact with pet hair or cigarette smoke.
Failure to comply with these conditions may result in your refund being refused.
For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings unless faulty.
We are unable to accept returns on consumable products, including, but not limited to: candles, lip balms, hand creams, hand sanitiser, bath salts and soaps.
In the rare and unlikely event you have received a faulty item, you can still use our returns portal and select "Faulty" as your reason for returning. Alternatively, please contact us as soon as possible at email@example.com so we may assist you. Either way, we will cover the cost of your returns postage and will provide a replacement if the item is still in stock.
If you live in Australia, we highly encourage you to use our returns portal for any and all returns. This way, you will be supplied with a prepaid returns label that includes tracking.
This service is free for exchanges and store credits, or a flat rate of $8.95 for refunds.
If you choose to organise your own return postage, or are an international customer, please ensure that your shipping includes tracking.
Ensure you keep your tracking details until we have received and processed your return.
Unfortunately, we will not be able to process your return if it is lost in the mail.