Returns & Exchanges
Returns Hub
Need a different size, store credit, or a refund? Start your return below using your order number and checkout email.
Start a return
Enter your details and we will take you to the correct returns portal for your order.
Size exchange
Swap for another size with a free return label. Final Sale items are excluded.
Store credit
Choose store credit and receive a free return label. Your credit is attached to your TULIO account.
Refund
Refunds go back to your original payment method. A flat $9.95 return label is deducted.
Final Sale Items
Final Sale items can only be returned for store credit. A $10.95 label fee will be deducted from the value of the credit.
How it works
Enter your order number and email address.
Select the item and choose exchange, store credit, or refund.
Print your prepaid label, or show it at Australia Post for printing.
Pack your item securely and post it back to us.
If you have selected store credit, it will be available in your account within 24 hours of lodging your return at the post office. Refunds will be processed when we receive your return.
Return FAQ
What can I return?
Most items can be returned within 30 days, provided they are in resaleable condition with tags attached. Earrings and consumable items are excluded.
Can I get a different size?
Yes. We offer free size exchanges for eligible items. Choose size exchange in the portal and follow the steps.
Can I exchange for a different item?
For a different colour, print, or style, choose store credit and place a new order with your credit.
How much do returns cost?
Size exchanges and store credit returns include a free return label. Refunds have a flat $9.95 return label fee deducted from the refund. Final Sale items have a flat $10.95 return label fee deducted from the store credit.
I do not have a printer. What should I do?
Australia Post can print your label at the post office. Show them the label on your phone or device.
Full Returns Terms
Returns Window
Items must be lodged within 30 days of receiving your order.
Return Condition
Items must be unworn, unwashed, in original condition, with swing tags attached, and free from marks, scents, odours, pet hair, or damage.
Exclusions
Final Sale items can only be returned for store credit. A $10.95 return label fee will be deducted from the value of your credit.
For hygiene reasons, earrings and consumable items such as candles, lip balms, hand creams, hand sanitiser, bath salts, and soaps cannot be returned.
Faulty Items
If you believe your item is faulty, please contact us at customerservice@tulio.com.au before lodging your return so we can help.
Return Shipping
Please keep your tracking details until your return has been received and processed. We cannot process returns that are lost in transit.
Return to Sender
Please do not write "Return to Sender" on your parcel. A new return label must be used. Parcels returned this way may incur a $15 fee deducted from your refund or store credit.
Fair Use
TULIO reserves the right to refuse returns or future orders where returns are being used unfairly or repeatedly outside our terms.