Returns & Exchanges

We like to make things easy.

Need to make a return?  Let's make that as easy as possible.

We've added a step by step guide below to help you get started or you can jump straight in to it by clicking the 'Returns & Exchanges' Button.

START MY RETURN

FREE RETURNS FOR EXCHANGES AND STORE CREDITS

$8.95 Label Charge for Refund Returns.  

INTERNATIONAL CUSTOMERS - Unfortunately we don't have the labels available for International returns at this stage.  Please use your postal service to send parcels back to us for a refund.

TERMS & CONDITIONS

Please ensure that all items are returned within 30 days in the same condition as received.

Please take care when trying on your items to avoid makeup marks and perfume transfer. Please ensure swing tickets and tags are left on the items. 

Please be aware of pet hair and cigarette smoke that may transfer to the garments and result in a refund being refused.

For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings unless faulty.

We are unable to accept returns on consumable products, including but not limited to: candles, lip balms, hand creams, hand sanitiser, bath salts and soaps. 

Please note, TULIO does not cover the cost of return shipping on Internation Orders or orders being returned for refund. 

In the unlikely event you've received a faulty item, please contact us at customerservice@tulio.com.au so we can help with your return.

Making an Exchange

Complimentary Return Label

Change your item for another size, it's easy! 

Click the button here and start your return.  You'll need your order number and email address. Then choose the item you want to exchange and follow the prompts. You'll receive a complimentary return label. Make sure you send your parcel back nice and quickly and we'll send your exchange out as soon as we've received your parcel back.

Exchange For A Different Size

Request a Store Credit or another Item

Complimentary Return Label

We love it when you want to shop with us again! 

Click the button here and start your return.  You'll need your order number and email address. 

Then choose the item you want to return and follow the prompts. You'll receive a complimentary return label. Make sure you send your parcel back nice and quickly and we'll email you a Store Credit as soon as we've received your parcel back.

You will also have the option to request another item. It will reserve it for you so you don't miss out!

Request a Store Credit or new Item

Request a Refund

$8.95 Return Label (Deducted from the value of your return)

Want a refund? No problem! 

Click the button here and start your return.  You'll need your order number and email address. 

Then choose the item you want to return and follow the prompts. The $8.5 label charge will be deducted from the value of your return. Once we've received your parcel you'll get an email confirmation that we've processed your refund back to your payment method.

Request a Refund