Chances are it's not faulty!

Bamboo is prone to marking if pressure is applied, i.e. from being folded in a parcel or hung with clothes pegs. This is simply due to the fibres being compressed, which give that section of the fabric a different appearance.

However, these marks are almost never permanent! The easiest option is to give it a quick steam and the mark should come right out.

If you're still having issues, please get in touch. If you're able to, please snap some photos and send them through to customerservice@tulio.com.au.

FREE STANDARD SHIPPING FOR ALL AUSTRALIAN DOMESTIC ORDERS OVER $100

Australian Shipping

Cost	Shipping Option	Shipping Time
FREE	Standard (orders over $100)	2-5 Days*
FREE	EXPRESS (orders over $170)	1-2 Days*
$9.95	Standard (orders under $100)	1-4 days*
$14.95	Express	1-2 Days*

 

Our Shipping Times are a guide only.  Subject to Australia Post delivery schedule.  Please see the link below for the Aus Post delivery time calculator.

Returns: If you return an item for a reason not related to a fault or error on our part (e.g. change of mind, wrong size chosen), you'll be refunded the item price only, not your original shipping charge.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

WA and NT is automatically sent via Express Post* and is usually 2-4 days.

You will be sent a tracking number for your order once shipped so that you can trace your parcel.

*TULIO reserves the right to rescind the complimentary express upgrade from individuals using our services in an unfair manner. For instance, excessive order cancellations/returns, making it unfeasible for us to continue to extend this complimentary service.

Processing Times

Orders are generally shipped within 48 hours of placing the order, excluding weekends and public holidays.

Express Post orders are always given priority and are sent same day if placed before 2pm.

Please also note that business days do not include weekends or public holidays. 

International Orders

Country	Cost	Shipping Option	Shipping Time
New Zealand	FREE	Standard (orders over $199)	3-7 Days
	$15.95	Standard (orders under $199)	3-7 Days
Norfolk Island	$14.95	Standard (orders under $199)	3-7 days
Papua New Guinea	$25	Standard	3-7 Days
Rest of World	$35	Standard	4-14 Days

 

TULIO ships to Australia, New Zealand, Papua New Guinea, Singapore, Fiji, United Kingdom, France, Germany, South Africa & Sri Lanka.

Unfortunately due to the current tariffs imposed by the US, we are unable to ship orders to the USA at the moment. 

 

This delivery is fully traceable with your tracking number.

Please note that this does not include customs processing delays.  

International Taxes and Customs Charges

International customers may be required to pay sales tax, duty and/or customs charges. 

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.Taxes and customs charges differ depending on the country and state of the shipping address.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

TULIO is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

 

We offer Refunds, Store Credits and Exchanges within 30 days of receiving your order, as long as it meets our terms and conditions.

Items marked as Final Sale can only be returned for Store Credit and a $9.95 return label fee will be deducted.

Visit our Returns Hub for our full returns guide.

Don't you hate it when you buy something and then the next day you see it marked down?  We want you to shop with confidence.  If you have purchased something and we mark it down in your size* within 3 weeks, just get in touch with us and let us know.  We will happily give you a store credit for the difference.  

*Applies only if the size you purchased is still in stock at the lower price. Not valid on Final Clearance items that have since sold out in your size before further markdowns.